The call nobody was free to answer still gets answered
Ava picks up on the first ring, handles the routine questions and books the slot, then passes anything unusual to your team with the details already written down.
- 1string answered on
- 24/7including holidays
- 0calls to voicemail
- Caller
Hi, are you open on Saturday?
- Ava
We are, 9am to 2pm. Shall I book you in?
- Caller
Yes, Saturday morning if possible
- Ava
9:30am or 11:00am with Dr Shah. Which suits?
One call, start to finish
- 00:00
Picks up
First ring, in your business's own greeting, at any hour.
- 00:06
Understands
Works out whether this is a question, a booking or a person job.
- 00:24
Acts
Answers from your information or books a real calendar slot.
- 00:51
Hands over
Anything unusual reaches your team with the transcript attached.
What Ava takes off the desk
Everything below stops reaching a person unless it genuinely needs one.
Opening hours, location, parking
The questions your front desk answers twenty times a day, gone.
New bookings and changes
Checked against live availability and your staff rules before confirming.
Messages worth taking
Name, number and the real reason, routed to whoever should see it.
Overflow at busy hours
Picks up what your team cannot while they are with someone else.
Questions people ask about Ava
The things a front desk manager wants to know before handing over the phone.
Yes. Ava says so in her opening line. Hiding it backfires the moment someone asks, and callers are far more relaxed once they know.
How many calls did you miss last week?
Tell us how your front desk works today and we will show you what Ava would have picked up.
Get in touch
We are here to help you with your queries.