A morning in the queue
- 71%closed by Aria
- 29%sent to a person
- Where is my order #48213?Answered from live order data in 4sWhatsAppClosed by Aria
- How do I change my plan?Answered from billing docs, link includedWeb chatClosed by Aria
- Refund for a damaged itemNeeds a decision, sent to Rhea with historyEmailEscalated
- Do you ship to Nepal?Answered from shipping policyWeb chatClosed by Aria
- Invoice does not match the POFinance judgement, routed with attachmentsEmailEscalated
The rules she works to
An assistant your team trusts is one that knows when to stop.
- Answers only from your help centre and resolved tickets, with the source linked
- Checks live order, account and subscription state before replying
- Escalates the moment a question needs judgement rather than information
- Reports every question it could not answer, so your docs get better
Questions people ask about Aria
What support leads check before putting an agent in front of their queue.
It depends entirely on how good your documentation is. We measure it on a month of your real tickets first and give you the number before you commit.
What share of your tickets are the same question?
Send us a month of support tickets. We will tell you honestly what percentage Aria could close on her own, before you commit to anything.
Get in touch
We are here to help you with your queries.